Introduction

Overview
The Aviation Consultants’ Executive Limited (ACE) is a unique organisation providing specialised services to participants in the aviation industry. Our focus is on delivering practical and independent advice, whilst working to the highest professional and industry standards, to provide sustained performance improvements for our clients.

ACE has the capability to assist clients in technical, safety, operational, strategic and commercial areas. This capability is based on our practical aviation experience and expertise and the individual track record of our team and of our global network of leading industry professionals and organisations.

Philosophy
Our philosophy is to deliver superior and sustainable results for our clients in an effective and efficient manner and to work only in areas where we can add value.

Effective: Developing solutions, together with our clients by understanding their individual situations and needs, whilst drawing upon internal expertise, as well as our extended network of resources. The outcome is a customised engagement that delivers the best available solution.

Efficient: Working without complex structures and overheads and through disciplined approaches to project and process management, using our own practical experience, we deliver professional insight and superior solutions.

Capabilities and Team
ACE brings a powerful combination of experience and expertise to clients. We have a deep understanding of the aviation industry from a technical, operational, strategic and regulatory perspective. We also bring a pragmatic approach in addressing the organizational and people issues in implementation. This is a necessary combination, if insight is to be translated into impact.

Brian Greeves – Founder and Director Brian has over 35 years of flying experience and approximately 15,000 flying hours. He possesses extensive expertise and experience in flight operations, flight data analysis and aviation safety systems, as well as airport design and operations. Prior to co-founding ACE, Brian was a Senior Captain with Cathay Pacific Airways Limited.

Ian Scott – Founder and Director Ian has over 15 years of experience in management consulting with Boston Consulting Group, with 7 years as Global Vice President and Director. His expertise is in strategy development, organisation design and behaviour. Ian has broad experience and expertise in implementation as well as in the airline and airport businesses.

Resource Network
Beyond our core management team, ACE also possesses an extended resource network comprised of various industry leaders and specialists, as well as professional organisations and educational institutions. This allows us access to a variety of unique and specific expertise, whether in an advisory role, as part of the ACE project team or in providing training and development.

Client Relationships
Our approach to client relationships and engagements is professional and collaborative. This implies a joint understanding of the issues to be addressed and the outcomes expected within an environment of mutual trust. There are four typical steps:
- Agreeing the issues to be addressed, engagement scope and anticipated outcomes
- Determining the process and resources devoted to the engagement are appropriate
- Establishing a willingness to implement the results of the engagement
- Understanding that the consultant’s and clients expertise are complimentary
Relationship success requires the type of expertise and experience in the aviation industry and in project and process management, which ACE can provide. Effective collaboration is also requires mutual trust.

Engagement approaches
In our work there are three typical client engagement approaches reflecting specific circumstances, issues and client needs:

Advisory: ACE has the skill and expertise base to work as ‘Advisors’ to senior airline and airport executives largely as discussion partners. This can be from a technical/operational perspective through to a more strategic/commercial focus. Such engagements can comprise one-on-one discussions, providing practical expert opinion and preparing confidential reports. Engagements of this nature can range from developing organizations facing growth challenges to large organizations focused on organization or culture change.

Project: ACE undertakes work with clients on a ‘Project’ basis that is either focused on resolving their challenges or assisting them in exploiting opportunities. These range from technical, safety and operational to strategic, commercial and organisational issues. Our first type of engagement, which is more operational, technical and safety in nature, such as with smaller airlines or regional airports, concentrates on the significant resource and capability constraints and regulatory compliance requirements faced by these organisations , on a day-to-day basis, impacting on their ability to sustain growth over the longer term. Our second type of engagement, which is typically with senior executives of major airlines, airport corporations, regulatory authorities and aviation service providers, is commercial and strategic in nature and the projects address both competitive issues and company organisational challenges.

Training and Development
ACE has a specialisation in providing training and development for its clients. It uses three approaches in delivering these services:
- Its team of experts produce and conduct tailored courses
- Its team assist in developing "in house" training and facilitating workshops
- Its network of "global centres of aviation excellence" provides courses
All of the courses concentrate on meeting the regulatory requirements and providing professional and technical training, as well as the development of line and management personnel. ACE's role is to provide training and development for our clients in the most efficient and effective manner by matching the most suitable of the approaches (or a combination of the same) outlined above.